# Sign-in and password recovery

Recover access without sharing credentials.

## Request a recovery link

Use the password-recovery option on the sign-in page and enter your account email. Open the newest recovery email in the same browser where possible. Do not share the link or code with support.

## Expired or invalid link

Request a fresh link and use only the latest email. Previously used, superseded or expired tokens cannot be reused. Report recurring failures with the time and a screenshot that omits secret values.

## Manage your profile

Open Account settings to review profile information, export your workspace or request deletion. Billing cancellation and data deletion are separate operations.

## Recovery checklist

Open the newest reset message and use its link once. Requesting another link can invalidate an older one. Keep the recovery tab open while choosing a new password. If the tab does not establish a recovery session, request a fresh link rather than submitting an unrelated code. Never give your password or reset code to support.

## Account session boundaries

My account controls apply to your sign-in identity. Provider OAuth reconnect controls apply to a social account. Resetting a Postroom password does not grant missing provider scopes or change a social-network password.