# Get help with Postroom

Useful information to include without exposing secrets.

## Prepare your report

Tell us the page, channel, action, approximate time and displayed error. For a publishing issue, include its post ID and current receipt state. A screenshot can help, but remove passwords, private tokens and unrelated personal information.

## Contact

Email founder@notacompanynameyet.com. For account removal, use My account to record a deletion request so it can be tracked. A request is reviewed before any shared account or workspace data is removed.

## Publishing outcome uncertain

Include the saved receipt and public post link if it exists. Leave the uncertain job held while its outcome is investigated. Repeated uploads can create duplicates; support may need to check the provider rather than resend the content.

## Billing inquiries

Include the subscription identifier and approximate payment time, if applicable. Never send card details or API keys. Cancellation concerns renewal; a refund request is a separate policy-driven action. Live checkout is not yet available.