Postroom Resolve common issues
Diagnose the actual boundary before retrying.
No connected accounts
Check the active workspace, selected accounts after OAuth and account enablement. Refresh and inspect errors rather than treating an empty display as proof there are no accounts.
Analytics permission errors
Identify the affected provider and missing scope. Reconnect only after the scope is approved and configured. Publishing permission does not imply insights permission.
Nothing happens when clicking
Check required fields, disabled controls and the visible error/status message. Record the page, browser and action. Do not include credentials or recovery tokens in screenshots.
Contact support
Email founder@notacompanynameyet.com with the affected channel, time, safe screenshot and post reference. Do not send passwords, access tokens or billing-card details.
Permission or data issue
If Accounts shows a connected profile but Analytics is empty, inspect reporting coverage and scopes. If Compose rejects a Pin, check its board and title. If the queue reports uncertainty, verify the native account before retrying. These failures need different remedies.
Escalate a reproducible problem
Write down the exact action and time, the destination and saved post ID, and the displayed error. Try one safe correction at a time. Do not reset all credentials or recreate every scheduled post as a general troubleshooting step.
